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326 Laurel St.  |  Brainerd, MN 56401
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Dispatch
Organization & Services

Contact
Scott Heide
PSAP Supervisor

Ken Johnson
911 Supervisor

304 Laurel St.
Brainerd, MN  56401

Phone: (218) 829-4749
Fax: (218) 829-9459

Crow Wing County 911 Communications Center is very proud to serve the citizens and visitors to our area.  Our 911 Dispatchers received and created 48,346 Calls for Service in 2011. 

We dispatch and provide on-scene communications for 11 law enforcement agencies, 13 fire departments, 3 ambulance services, and 16 first response teams.

Primary Responsibilities
Our staff is also responsible for utilizing various local, state and federal databases to query information, entering wanted individuals and stolen property, monitoring traffic camera system, maintaining building security, and serve as the law enforcement communication center for emergency and non-emergency calls.
911 Dispatchers must be able to multi-task. It is very common for a dispatcher to be assisting officers at the scene of an emergency while simultaneously taking a 911 call about a different emergency.

All information that the dispatcher collects from the caller is entered into a CAD (Computer Aided Dispatch) system. This system allows other dispatchers to see what is happening and it also allows for the information to flow to computers that are installed in every squad car in the county.

A "typical" 911 call can consist of anything from a complaint by a neighbor, a report of a multiple-car accident with fatalities, or domestic violence in progress. Dispatchers need to be able to remain calm and collected in tense situations, and to be alert for signs of trouble in the background of calls they take.

New dispatchers have extensive on-the-job training performed by trainers who have attended communication training school. However, you do not need any special schooling beyond a high school diploma to become a dispatcher. Prior law enforcement experience or knowledge is always helpful, but not required.

Dispatchers are responsible, dedicated people who work very hard to help keep the citizens and officers safe.

Additional Resources

To view a complete staff listing of Dispatch, please refer to the Dispatch Staff Directory for further assistance.